Refund policy

Return & Refunds

We hope you love your Katla Kitchen knife. As a small business, we don't offer returns or exchanges for change of mind, so please choose carefully.

If your knife arrives damaged, faulty, or isn't what you ordered, please get in touch with us at hello@katlakitchen.com and we'll make it right.

If a return is required, we'll provide return instructions. Please don't send the knife back before contacting us. We may need to receive and inspect the knife before a refund or replacement can be processed.

Our products are covered by the guarantees provided under the New Zealand Consumer Guarantees Act. Nothing in this policy limits your rights under the Act.

Please note that damage caused by misuse or failure to follow the care instructions provided with your knife isn't considered a fault.

Refunds

Once a refund has been agreed, it will be issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

If more than 15 business days have passed since you confirmed your refund, please contact us at hello@katlakitchen.com.